Description
Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
Shift Details: HHMG Medical Assistant and Patient Service Coordinator (MA, PSC) Virtual Hiring Event - January 28th - 11-1p & 3-5p
HHMG Float Team is hiring for Medical Assistants and Patient Service Coordinator Roles in the Hartford Region. Travel is required within the region.
If you're interested in being considered for an interview at this upcoming hiring event, please apply today!
Not quite sure which specialty sparks your interest? Join our team of Medical Assistants and Patient Service Coordinators who support various specialties as they float throughout the region, coverage includes Urgent Care and Primary Care. There’s so much to learn in our ambulatory sites. Medical Assistants assist with in office procedures, perform EKGs, PFT testing, Urinalysis and POCT testing. Our Patient Service Coordinators manage patient appointments from check in to check out.
Joining this team provides a great opportunity to build your skills and supports growth within the HHCMG system.
Medical Assistant
Provides basic clinical and clerical support in the delivery of patient care within the Medical Assistant scope of education. The Medical Assistant experiences continued training of all aspects of the Medical Assistant role.
- Provides direct patient care under direction of provider, including but not limited to vitals, allergy/ medical reconciliation, screenings, patient history, health maintenance, advance directives and virtual health.
- Provides indirect patient care related to the Medical Assistant scope of education including but not limited to scheduling, check in/out, referrals, chart prep and prior authorizations. Conducts point of care testing including quality control and documentation.
- Performs administrative duties and covers front desk based on business needs.
- Floats to other offices based on business needs.
Patient Service Coordinator
Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations.Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards.
- Delivers exceptional customer service with the HHC brand experience.
- Welcomes patients in person or on the telephone and takes detailed messages as needed.
- Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
- Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
- Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
- Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
Qualifications
Medical Assistant Requirements:
- Diploma from an accredited Medical Assistant program OR an active CT CNA, EMT, Paramedic or Medic Certification OR relative experience as outlined below.
- Certified BLS Provider credentialed from the American Heart Association (AHA) obtained within 3 Months (90 days) of hire date or job transfer date.
- All required credentials to be maintained throughout employment.
Experience:
- In lieu of education requirement, at least one year of experience in direct patient care (acute or ambulatory space) may be considered.
- Relevant experience or MA externship in a busy medical office preferred.
- EPIC EMR experience preferred.
Patient Service Coordinator Requirements:
- High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred
- 1 Year customer service experience in a fast-paced medical office
- Epic experience preferred.
