OverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
This position reports to the Satellite manager of Laboratory Medicine. Under the supervision of the manager, coordinators, and medical technologists performs a variety of duties related to sample processing in an accurate and timely fashion. . Maintains effective communication and harmoniously interacts with peers following all CHAMP and HRO standards .Adapts to expanding departmental needs and accepting reassignments as needed within Specimen Processing.
EEO/AA/Disability/Veteran.
EEO/AA/Disability/Veteran
Responsibilities - 1. Communication Skills/Customer Service: Receives calls for information. Transmits results for all laboratory testing to the appropriate healthcare team members on request to ensure that the laboratory fulfills the mission of providing excellent patient care while maintaining patient confidentiality.
- 1.1 Demonstrates good customer service by answering the phone within three (3) rings with name, department, and 'How may I help you?' Always asks permission of caller to be placed on hold. Receives no more than 2 relevant complaints from our customers.
- 2. Specimen Handling: Receives, sorts, accessions, and processes specimens in order to ensure timely reporting of results. Ensures positive patient identification. Is able to independently troubleshoot specimen-related problems.
- 2.1 Follows the established sample handling guidelines and standard precautions. Sorts specimens by specimen type and prepares specimens for plating. Exceeds: No more than 2 sample processing errors. No sample processing errors which relate to correct patient identification.
- 3. Computer Skills: Uses computer programs in laboratory and hospital based systems to ensure accurate data entry and retrieval. Recognizes and addresses problems, malfunction, downtime situations or crashes. Communicates and/or assists computer operations to resolve problems as documented by computer operations, managers and supervisors.
- 3.1 Uses all computer based systems. Recognizes malfunctions and communicates problems to computer operations. Exceeds: Ability to resolve problems independently.
- 4. Laboratory Support Functions: Performs a variety of ancillary functions in support of laboratory operations.
- 4.1 Places CBC samples on the Sysmex XN and intiates the instrument to begin testing
QualificationsEDUCATION
High school graduate. Associate degree preferred.
EXPERIENCE
Two (2) to three (3) years experience in a clinical laboratory or phlebotomy preferred.
SPECIAL SKILLS
Working knowledge of computer systems and medical terminology helpful. Typing experience required (20-25 wpm). Excellent customer service skills required to include: communication skills, telephone skills and interpersonal skills. Excellent attention to detail is a must. Must be able to perform multiple tasks and have the ability to prioritize. Flexibility in scheduling will be required.
PHYSICAL DEMAND
No special working demands.
YNHHS Requisition ID
122888
